Firstly, I am Danilo L. Signo, a victim of SMARTBRO PREPAID PROMO (0928-1075711) and I published my agony at http://www.smartbrohaha.blogspot.com pertaining to your product – smartbro.

I have conducted some researches and found:

Your company has accumulated more than 250 million complaints based on the serialized computer generated report number. There are also an ocean deep of complaints in various internet sites citing the ‘poor’ services that your company provides.

The frequency of always having a technical problem seems to be ETERNAL. It is a GREED manipulation to generate more revenues for your company to compensate your useless Customer Care employees and the so called SUPPORT GROUP.

My corporate mind disturbs me the way of your employees handling a simple problem that needs a simple solution become unresolved. That’s create a BACKLOG and HATE from the consumers like me.

You spends millions of pesos for the promo (including the additional P200.00 worth of load – as the flyers and ADS says), and your company failed to load it in my account.

Your SUPPORT GROUP claimed that it was loaded but it was none and I demand them to provide me my logtime as my previous dial-up connection has. I have e-loaded P630.00 just to verify the said promo load.

Something fishy, it is possible for the SUPPORT GROUP and other techies in your company to divert the said promo load to their friends account. An audit must be made and the ‘heads’ must roll on.

Incompetent technical personell must also investigated for the frequent technical problem which cause harm to your company and subscribers respectively.

In my case, I cannot charges it to the experience. What I need is the sincerity of your company in your commitment to the subscribers. The modus operandi of your company has been revealed.

Quiapo, Manila November 14, 2009